“The more I got to know people, the more I realized we were all just a bunch of frightened idiots walking around in the dark, bumping into each other and panicking for no reason at all. So I started turning on a light. I stopped thinking of people as mobs. Hordes. Faceless masses. I tried, really hard, to stop assuming I had people figured out, especially before I’d ever even spoken to them. I wasn’t great at this—and I’d probably have to work at it for the rest of my life—but I tried. I really did. It scared me to realize that I’d done to others exactly what I hadn’t wanted them to do to me: I made sweeping statements about who I thought they were and how they lived their lives; and I made broad generalizations about what I thought they were thinking, all the time.”